Terms and Conditions of Use

1. What Tavelu is

A management platform for healthcare establishments (practices, clinics and similar): calendar and appointments, patient record and history, WhatsApp communication and reminders, clinical notes, prescriptions and certificates, files and studies, payment records, reports and artificial-intelligence features. Your establishment's access is governed by the service agreement between your establishment and us; these terms govern your individual use as a user.

2. Your account

• Your account is personal and non-transferable. Keep your password safe and do not share it.
• Your establishment's administrator defines your role and what you can see and do in the system.
• Notify your administration or support immediately if you suspect unauthorized access.

3. Proper use

You agree to:

• Use the platform only for the legitimate management of your establishment.
• Enter truthful and relevant information.
• Respect the confidentiality of patient data: it is health data, a special category under Ecuador's LOPDP, and additionally subject to professional secrecy.
• Not attempt to access other establishments' information or bypass the system's controls.

4. Personal and health data

The establishment is the controller of its patients' data; we act as processor on its behalf. The details are in the Privacy Policy and in the data processing annex of the service agreement. The establishment undertakes to have a legal basis for the processing (including explicit consent where applicable) and to attend to its patients' rights; the platform gives it the tools to do so (consent with evidence, copy of data, deletion and anonymization in line with the legal retention periods for health records).

5. The platform is NOT a medical device

Tavelu is an administrative and communication tool. It does not diagnose, does not prescribe and does not replace clinical judgment. Every decision about a patient's care is the exclusive responsibility of the healthcare professional.

The AI features assist with administrative tasks and also with the drafting of clinical documentation (for example, voice dictation that is transcribed and organized as a progress note). In every case the result is a draft: the professional reviews it, corrects it and signs it, and is the one who answers for its content. What information is sent to the AI provider is detailed in the Privacy Policy.

6. Availability and support

We work to keep the service available and backed up, but like any online system it may have interruptions (maintenance, provider failures). We are not liable for damages arising from interruptions beyond our control. Support channel: soporte@jwautomatizations.com · WhatsApp +593 96 991 3135.

7. Plans, payments and cancellation

• Published prices are indicative; the final price is agreed with each establishment according to its size and workflows, in the service agreement.
• Unless otherwise agreed, payments are monthly and in advance, and may be subject to taxes under the applicable regulations.
• No minimum term: the establishment may cancel at any time. Cancellation does not entitle a refund of periods already invoiced, unless otherwise agreed. Upon cancellation, we facilitate the export of the data.
• Non-payment may lead to suspension of the service, with prior notice.

8. Limitation of liability

The service is provided "as is": we do not guarantee that it will be free of interruptions or errors (see section 6). To the extent permitted by law, our total liability is limited to the amount paid for the service in the affected period, and we are not liable for indirect damages, lost profits or loss of data caused by factors beyond our reasonable control. Nothing here limits liabilities that the law does not allow to be excluded.

9. Intellectual property

The platform, its brand, design and code belong to SOLUCIONES INTELIGENTES JOWI S.A.S. The data your establishment records belongs to the establishment (and to its patients, as data subjects); when the agreement ends it is handed over and then deleted in line with the Privacy Policy and the legal retention periods.

10. Termination

We may suspend accounts that violate these terms or the law. The establishment may terminate its agreement as agreed; after termination there is a data return period and then the data is deleted from active systems, respecting the health-record retention obligations that fall on the establishment.

11. Changes

We will publish updates on this same page with their date; relevant changes will be announced within the platform and may require re-acceptance by the administrator.

12. Governing law

These terms are governed by the laws of the Republic of Ecuador. Any dispute shall be submitted to the competent courts of Samborondón, Guayas.